Privacy Notice (GDPR Compliant)

Controller: ProHeating, Reading, Berkshire (Email: proheating@engineer.com).

What Data We Collect

• Name, address, phone number, email address
• Service history and job details
• Payment information (processed securely by third parties)
• Website usage data via cookies and analytics

Purpose of Processing

We process your data to provide heating and plumbing services, handle invoicing and payments, ensure safety compliance, and communicate about your service needs.

Storage and Security

Data is stored securely in encrypted databases and retained only for legitimate business purposes (typically 7 years for accounting records). We use industry-standard security measures.

Third Parties

We may share data with payment processors (e.g., Stripe, SumUp), accounting software providers, and suppliers. All third parties are GDPR compliant.

Your Rights

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: "Right to be forgotten" - delete your data
• Portability: Receive your data in a structured format
• Objection: Stop processing for marketing purposes

Cookies

We use essential cookies for website functionality and optional analytics cookies to improve our service. You can control cookie preferences in your browser.

Contact Us

For any privacy-related queries or to exercise your rights, email proheating@engineer.com or call 07951556590.

This notice was last updated: October 2025